Online Sales Return and Exchange Policy
JOX Core Support Shorts can be exchanged within 30 days of purchase for a different size provided it has been TRIED ON FOR SIZE AND FIT ONLY with the hangtags still attached. If the JOX have been worn in a physical, daily, or athletic activity, they cannot be returned.
All JOX returned will be replaced with a new pair of JOX in a different size. All returns must have a RMA (Return Merchandise Authorization) number. To obtain a RMA please contact us and tell us when you purchased, what size you purchased and what size you would like us to replace it with. We will send you a replacement when we receive your return. You are responsible for the shipping charges back to us. We will send you the replacement JOX at not cost to you for the JOX or for the shipping charges back to you.
Your JOX Core Support Shorts are fully covered for any defects related to workmanship for a period of one year from the date of purchase or 50 washings. We will replace or repair any defect provided that it is due to workmanship and normal wear. If the JOX have not been properly washed or cared for (such as use of bleach, hot water, placement in a dryer or not closing all VELCRO fasteners) we will not replace your JOX.
Please carefully read the care section in the BOOKLET that comes with your JOX for other important instructions.